Founded in February 2023, Casap came out of the gate like a team that had seen the battlefield and decided to build smarter weapons. Co-founders Shanthi Shanmugam (formerly Group Product Manager at Robinhood) and Saisi (product leader from Chime, Instacart, and Meta) didn’t need a whiteboard session to spot the problem. They lived it. From deep inside two of the biggest consumer finance platforms, they watched dispute resolution eat hours, dollars, and customer trust, while first-party fraud slipped through the cracks like it had a key to the vault.
Fast forward to today: Casap just raised a $25 million Series A, led by Emergence Capital, with returning firepower from Lightspeed Venture Partners, Primary Venture Partners, and new strategic participation from SoFi. That brings total funding to $33.5 million and puts the company at a post-money valuation of $105 million. Not bad for 18 months of work, and even better when you clock the 450%+ year-over-year ARR growth and over 15 financial institutions already onboard.
What makes this team different? Casap isn’t duct-taping tools to a legacy workflow. They’re building the rails banks should’ve had a decade ago. An end-to-end AI platform that doesn’t just process disputes, it predicts outcomes, scores fraud risk in real time, orchestrates evidence handling, and even closes 30% of cases with self-service. The results speak louder than any pitch deck: 51% reduction in fraud losses, disputes handled 50% faster, and cost per dispute slashed by up to 90%. That’s not optimization. That’s what happens when product meets precision and stops playing nice with inefficiency.
And just in case you thought this was niche, first-party fraud is a $100 billion problem. Casap’s targeting it like it’s building the FICO score of fraud, designed to cut across institutions and cut through the noise.
Credit to Shanthi Shanmugam and Saisi for building the first publicly available first-party fraud scoring engine and a unified dispute platform that goes live in under 60 days. Respect to Carlotta Siniscalco at Emergence Capital for spotting the opportunity early. And nods to Rob Keatts, EVP and Chief Strategy Officer at Chartway FCU, for seeing the future of dispute ops before most knew they needed it.
Casap isn’t just cleaning up the mess, they’re re-architecting the whole room. You want smart fintech? This is it. Built by the people who lived the pain. Funded by the ones who see the upside. Ready for the next layer. Let the banks keep fighting paperwork. Casap’s fighting back, with intelligence.
