There’s something poetic about a company called Thread unspooling the tightly wound mess that is traditional MSP support. Because if you’ve ever worked inside a managed service provider, you know the “ticketing” system hasn’t evolved much past the rotary phone. So when a team that’s actually lived inside the chaos shows up with AI that thinks like a tech, speaks like a human, and works like a machine, yeah, people listen.
Thread just locked in an $8M Series A, led by Integr8d Capital and David Bellini (ConnectWise co-founder and current CEO of CyberFox), with backing from Headline, Adam Slutskin (CyberFox co-founder, ex-CRO of ConnectWise), Vince Kent (Synthreo founder), and a sharp crew of MSP partners who don’t just cut checks, they cut through noise. This round brings their total raise to $10.7M and marks another big leap forward for a company already pushing the pace.
Founded in 2022 by Mark Alayev and Matt Linn, Thread was born out of a very specific kind of pain, the kind that only MSPs know too well: disjointed workflows, endless back-and-forth, and engineers drowning in busywork instead of building real value. Mark, now Chief Innovation Officer, was once Chief Data Officer at RFA. Matt, now COO, spent a decade across ops, sales engineering, and everything in between. Together, they didn’t just build an AI layer on top of a broken system. They built a new one. From scratch.
Their AI-powered “Magic Agents” triage, gather intel, and route issues across chat, email, Teams, and Slack, before a tech ever has to lift a finger. And with native integrations into the big PSA platforms, ConnectWise Manage and Datto Autotask, everything flows in sync. The result? 5× faster responses, 78% faster resolutions, and 19 minutes saved per ticket. Multiply that across 475 MSP partners and 15,000+ admin hours saved and suddenly this isn’t AI hype. This is ops reality.
And they’re just getting started. New CEO Michael Evers is stepping in to scale this thing with serious SaaS pedigree, Woebot Labs, The Learning Corp, PatientsLikeMe, and more. The roadmap ahead? Think AI dispatch, multiagent workflows, and phone-based automation that doesn’t sound like a robot reading a bedtime story.
Thread isn’t dressing up legacy support with a chatbot. They’re rewiring the MSP experience for speed, intelligence, and real conversation. Because when you replace the noise with clarity, you don’t just move faster, you build better.
