You ever watch a company come out of nowhere and instantly make the incumbents sweat? That’s Serval. Founded just 18 months ago by Jake Stauch and Alex McLeod, the duo built an AI-native IT service management platform that’s already making legacy giants look dated. Today, Serval locked in a 47M Series A led by Redpoint Ventures, with First Round, General Catalyst, BoxGroup, Bessemer, Chemistry, and others in the mix, pushing total funding to 52M. That’s not a raise; that’s a declaration.
Jake Stauch and Alex McLeod aren’t tourists in this game. They spent nearly 5 years at Verkada, where they built automation for physical security and realized IT teams were drowning in manual requests. So, they flipped the perspective: what if AI could manage IT like an engineer, not a chatbot? Serval became that idea in motion, a platform where language becomes logic, and automations write themselves.
Companies like Perplexity, Mercor, Together AI, Verkada, and Cribl are already seeing over 50% of IT tickets resolved automatically, some hitting 80% within a day. That’s not hype, it’s quantifiable velocity. And when your customers include some of the fastest-growing AI companies on the planet, you’re doing something right.
The genius sits in Serval’s dual-agent system. One agent builds the automations (they call it vibecoding), the other executes them safely under tight permissions. It’s the difference between AI that follows orders and AI that understands boundaries. They solved the “rogue agent” problem before most companies even admitted it existed. That’s what happens when your tech stack moves like a neural symphony, deterministic, fast, and damn near telepathic.
SOC2 Type II certified, HIPAA and GDPR aligned, integrations spanning Microsoft, ServiceNow, Workday, Jamf, Okta, Slack, Serval isn’t trying to be another layer of software. It’s the new nervous system for IT operations. And while ServiceNow commands 44.4% of an 11.4B market, Serval’s gunning for the rest, with a team that grew from 2 founders to 20 in a single year.
In a world obsessed with AI buzzwords, Serval’s doing what most only pretend to, making enterprise automation actually intelligent. This isn’t just ITSM 2.0. It’s IT that finally works like the people it supports, fast, intuitive, and built for the way teams move today.
