Customer support has been stuck in the penalty box for decades, reactive ticketing, long queues, and bots that sound like they were programmed by a committee of lawyers. Quack AI just smashed the glass and skated straight onto center ice. Founded in 2023 by Nadav Kemper and Aviram Roisman, Quack AI isn’t another chatbot that politely apologizes while wasting your time. It’s the first agentic AI operating system that trains like a real rep, acts before a ticket even exists, and turns support into a proactive, problem-solving machine. That’s not automation, that’s evolution.
The name Quack suggests noise, but this platform is tuned to signal. It monitors, anticipates, and moves with initiative, closer to a streetwise jazz player riffing ahead of the beat than a script-reading bot. Nadav Kemper, with his track record at Jasper and SplitIt, knows how to scale product with precision. Aviram Roisman, armed with an MSc in Business and Organizational Consulting and years in CX operations, grounds the vision in operational reality. They saw the dead end of reactive support and built an escape route powered by AI agents that learn topic by topic and never stop improving.
Investors saw the same future. Hanaco Ventures and Storytime Capital co-led a $7 million seed round, joined by Fusion VC, Savyon Ventures, Seed IL, and heavyweight angels like WalkMe’s CEO Dan Adika. That’s not hype money, it’s smart money backing traction. With a lean team of 15, Quack AI already works with Artlist, Yotpo, WalkMe, and Hologram Inc. In one Yotpo case study, repetitive tickets dropped by 70 percent. Integration is seamless, CRM-agnostic, and designed to play nice with existing stacks. This isn’t theory. It’s live fire.
The timing matters. The customer support software market is projected to surpass $25 billion by 2029, and Quack is chasing the 80 percent of routine issues that clog support pipelines. Their roadmap is surgical: predictive analytics rolling out in Q1 2026, voice-based AI agents in H1, and auto-generated knowledge bases by H2. Each step expands the reach of their proactive engine.
This seed round isn’t just funding, it’s fuel. Quack AI is accelerating its U.S. go to market strategy, scaling engineering, and deepening partnerships. It’s staking the claim that customer support doesn’t have to be the back office of SaaS. It can be proactive, intelligent, and indispensable. If you think this is another chatbot story, you’re missing the point. Quack AI isn’t reacting. It’s already ahead of the call.
