There’s no such thing as an off day in utilities. Just blue sky or grey sky, and ARCOS® LLC built a platform that thrives in both. If you know, you know, and if you don’t, Bain Capital just dropped a powerful reminder with a fresh strategic growth investment in the Columbus-based crew orchestration heavyweight.
Let’s be clear, this isn’t your average “workflow automation” story wrapped in today. ARCOS started back in ‘93 as McLeod & Associates, hacking away at manual callout chaos for Alliant Energy before spinning up an artificial intelligence fueled SaaS platform decades before “AI-fueled SaaS” was dinner party speak. And now? ARCOS owns the intersection where data, labor, and urgency collide. It’s the utility sector’s command center, orchestrating real-time crew dispatch, unplanned incident response, and contractor oversight, all in a single pane of glass.
Under the leadership of President and CEO Paul Bernard and CTO Josh Christie, ARCOS has stacked a deep bench of execs who don’t just speak enterprise, they speak outage restoration, climate resilience, and infrastructure survival. Shoutout to Chief Product Officer Lindsey Artman, CFO Jason Woods, and CSO Frank Iannotti for engineering a platform that’s as smart as it is situationally aware.
Bain Capital stepping in with this investment, while Vista Equity Partners stays locked in, is less a handoff and more a double-down. With Matt Evans of Bain and Martin Taylor of Vista both on board, ARCOS isn’t pivoting, it’s punching into a higher weight class. The play here? Push product innovation, double down on Mobile Workbench, and scale into water utilities and renewables. Throw in recent acquisitions like Clearion and TextPower, and you’ve got a SaaS stack that’s not just managing vegetation and text alerts, it’s controlling chaos.
Financially? $37.8M in revenue with a 22% five-year CAGR and expectations to breach 30%. But those numbers are just the warm-up. ARCOS sits on the edge of $47B in U.S. grid modernization funding from the Infrastructure Investment and Jobs Act. That’s not an opportunity, that’s a runway.
The platform’s cloud-native, AI-first architecture isn’t just future-ready, it’s grid-ready. Predictive crew allocation, automated damage assessment, and real-time ETAs give utilities the superpower of foresight, not just fast follow-up.
ARCOS didn’t just build the Automated Roster Call Out System. They built the future of critical infrastructure management. The storm is the signal, and ARCOS hears it before anyone else.
